At Bijou Grace, we aim to deliver your order as quickly as possible. Please ensure your shipping address is correct before completing your order, as the buyer is responsible for any issues arising from incorrect address information. Orders are processed within 2 business days, and shipping times are typically 5-7 business days for standard delivery.

Customs duties and taxes are the responsibility of the customer. While we work hard to prevent delays, we cannot be held accountable for any shipping delays caused by carriers. Thank you for your patience as we ensure your order reaches you safely.

Bijou Grace offers a 30-day return policy, allowing customers to return unworn, unused items in original packaging for a refund. Items must be in the same condition as received, with proof of purchase. Customers are responsible for return shipping unless the item is defective or incorrect, in which case a prepaid label will be provided. Custom and sale items are non-returnable, and exchanges can be made by returning the item and purchasing a new one.

For EU customers, there is a 14-day cooling-off period for returns. Refunds are processed within 10 business days, though bank processing times may vary.